Please read our refund policy and terms of service
We want you to be completely satisfied with your purchase. Please review our refund policy below.
Refund Eligibility
Last updated: December 9,2025
Due to the perishable and custom-made nature of our floral products, all sales are considered final. However, your satisfaction is very important to us. Please review our policy below:
Fresh Flower Orders • We do not offer refunds once an order has been arranged, prepared, or delivered. • If there is an issue with the quality of your arrangement (such as damaged, wilted, or incorrect flowers), you must contact us within 24 hours of delivery. • Photo evidence of the issue is required so we can properly review the claim. • If approved, we may offer: • A replacement arrangement, or • A store credit for the value of the order.
Cancellations • Orders canceled within 1 hour of purchase may be eligible for a refund. • Same-day orders cannot be canceled once processing has begun.
Incorrect Delivery Information • If the customer provides an incorrect delivery address, apartment number, or recipient information, we cannot provide refunds. • A re-delivery fee may apply if a second attempt is required.
Custom Orders • Custom bouquets, event florals, and special-order products are non-refundable.
Non-Delivery
If delivery cannot be completed due to severe weather or unexpected circumstances, we will contact you to reschedule or issue store credit.
How to Request a Refund
Contact our shop with your order number and reason for return. We will provide you with options and determine if a refund can be issued.
Processing Time
Refunds are processed within 5-7 business days after a refund is agreed to. The refund will be credited to your original payment method.
Exceptions
Sale items, gift cards, and downloadable products are final sale and cannot be refunded. Damaged or defective items will be replaced at no charge.
By using our website and purchasing our products, you agree to the following terms and conditions.
Use of Our Site
Last updated: December 9,2025
Welcome to our online floral shop. By using our website and placing an order, you agree to the following terms:
1. Overview
This website is operated by Lucy’s Custom Arrangements LLC. Throughout the site, the terms “we,” “us,” and “our” refer to the business. By accessing or purchasing from our site, you agree to our Terms of Service.
2. Products • Floral products are natural and may vary from the images shown on the website. • We reserve the right to substitute flowers of similar color and value when specific stems are unavailable.
3. Order Processing • Orders are processed during business hours. • Same-day delivery is subject to product availability and cut-off times.
4. Delivery • Delivery times are estimates and not guaranteed. • Weather, traffic, or high-volume days may affect delivery times. • A valid delivery address and recipient contact information must be provided.
5. Pricing • Prices are subject to change without notice. • Delivery fees, taxes, and holiday surcharges may apply.
6. Cancellations & Refunds
All cancellations and refund requests are subject to our Refund Policy.
7. Store Credit
If store credit is issued, it can be used only for future purchases on our website and cannot be exchanged for cash.
8. Privacy
Your personal information is handled according to our Privacy Policy. (If you need one, I can create it!)
9. Prohibited Use
You may not use our website for: • Fraudulent purposes • Unlawful activities • Uploading harmful or misleading information
11. Contact Information
For any questions regarding our Terms or Refund Policy: 📧 lucyscustomarrangements@gmail.com 📞 (540)6647570
Product Information
We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free.
Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Changes to Terms
We reserve the right to update or change these Terms at any time. Changes take effect immediately upon posting.
For any questions regarding our Terms or Refund Policy:
